Accessibility Statement

Last updated: [15/05/26]

This accessibility statement applies to the website of [Matkap Properties / Matkap Properties Ltd] at [Website Address].

We want as many people as possible to be able to use our website easily. This means we aim to make our website clear, simple to navigate, and accessible to users with different needs, including people who use assistive technologies.

Our commitment

We are committed to improving accessibility and making our website user-friendly for all visitors. We aim to follow recognised accessibility standards where reasonably possible and to make ongoing improvements as our website develops.

Using this website

We aim to make sure that users can:

• Navigate the website clearly and consistently

• Read website content in plain and understandable language

• Use the website on mobile, tablet, laptop, and desktop devices

• Zoom in without text becoming unreadable where possible

• Access important property, service, and contact information easily

• Contact us if they need information in another format

Accessibility standards

We aim to work towards the Web Content Accessibility Guidelines WCAG 2.1, level AA, where reasonably possible.

These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Areas we are working to improve

We are aware that some parts of the website may not yet be fully accessible. These may include:

• Some older PDF documents or downloadable files

• Third-party property portal integrations or embedded tools

• Some images or property photographs that may not have full text descriptions

• Third-party maps, videos, forms, or booking tools

• Older pages that may need formatting or contrast improvements

We are working to review these areas and improve accessibility where reasonably possible.

Property information and alternative formats

If you need property details, brochures, forms, or other website information in a different format, such as large print, plain text, or email format, please contact us.

We will do our best to provide the information in a format that works for you.

Third-party content

Our website may include links to or content from third-party providers, such as property portals, map services, viewing booking tools, referencing providers, payment providers, or social media platforms.

We do not control these third-party websites or services, but we encourage suppliers and partners to provide accessible services wherever possible.

Reporting accessibility problems

We are always looking to improve the accessibility of our website. If you find any problems that are not listed on this page, or you think we are not meeting accessibility requirements, please contact us:

Email: [info@matkap.co.uk]
Telephone: [020 8980 9000]
Address: [539 Roman Road, Bow, London, E3 5EL]

Please tell us:

• The page or feature you were trying to use

• What the problem was

• What device and browser you were using

• Any assistive technology you were using, if relevant

Response time

We will review accessibility feedback and aim to respond within [Insert Timeframe, e.g. 5 working days].

Where we can reasonably make improvements, we will aim to do so as soon as possible.

Ongoing improvements

We review our website from time to time and will continue to make improvements to accessibility, usability, and content clarity.

We welcome feedback from users to help us improve the experience for everyone.