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About us

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This website is operated by [Matkap Ltd], trading as [Matkap Properties].

Our company details are:

Company name: [Matkap Ltd]
Company number: [9414063]
Registered office: [539 Roman Road, Bow, London, E3 5EL]
Trading address: [539 Roman Road, Bow, London, E3 5EL]
Email: [info@matkap.co.uk]
Telephone: [020 8980 9000]
Website: [Website Address]

By using this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use our website.

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Use of this website

You may use this website for lawful purposes only. You must not use this website in any way that may damage the website, interfere with its operation, or affect other users.

You must not copy, reproduce, scrape, download, or use any part of this website, including text, images, property details, logos, or branding, without our written permission.

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Property details and listings

We aim to keep property information accurate and up to date. However, property details are provided for general guidance only and do not form part of any contract.

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Descriptions, photographs, floorplans, measurements, rental prices, sale prices, availability, council tax bands, EPC ratings, and other property information should be checked and confirmed before you make any decision.

Properties may be sold, let, withdrawn, or changed without notice.

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Viewings, offers, and applications

Submitting an enquiry, viewing request, offer, or tenancy application through this website does not guarantee that a property will be reserved, sold, or let to you.

All offers and applications are subject to the landlord’s or seller’s approval, contract, referencing, identity checks, affordability checks, and any other required checks.

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Online valuations

Any online valuation, rental estimate, or market appraisal provided through this website is for guidance only.

It is not a formal valuation, survey, mortgage valuation, or guarantee of the price or rent that may be achieved. A full property assessment may be required before an accurate valuation can be given.

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No professional advice

The information on this website is general information only. It should not be treated as legal, financial, tax, mortgage, planning, surveying, or investment advice.

You should seek advice from a qualified professional before making property, legal, or financial decisions.

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Fees and charges

Our fees and charges are displayed where required on this website or provided to clients before they instruct us.

Landlords, tenants, sellers, and buyers should make sure they understand all relevant fees, charges, deposits, commissions, and costs before entering into any agreement.

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Anti-money laundering and identity checks

We may be required to carry out identity, ownership, source of funds, anti-money laundering, and right to rent checks before providing certain services.

You agree to provide accurate information and documents when requested. Failure to provide required information may delay or prevent us from acting for you.

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Third-party links and services

This website may include links to third-party websites or services, such as property portals, referencing companies, mortgage brokers, insurance providers, utility providers, contractors, or payment platforms.

We are not responsible for the content, accuracy, availability, or privacy practices of third-party websites or services.

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Intellectual property

All content on this website, including text, images, logos, videos, graphics, property descriptions, design, and branding, belongs to us or is licensed to us.

You may view and print pages from this website for personal use only. You must not use our content for commercial purposes without written permission.

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Website availability

We aim to keep this website available and working properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors or viruses.

We may update, suspend, withdraw, or change any part of the website without notice.

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Limitation of liability

We are not responsible for any loss or damage caused by your use of this website, reliance on website information, website downtime, errors, viruses, or third-party content.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

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Privacy and cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

These explain how we collect, use, store, and protect personal data, and how cookies and similar technologies are used on this website.

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Complaints

We aim to provide a professional and helpful service. If you are unhappy with our service, please contact us first so we can try to resolve the issue.

Complaints should be sent to:

Email: [info@matkap.co.uk]
Address: [539 Roman Road, E35EL]
Telephone: [020 8980 9000]

We will acknowledge and respond to complaints in line with our complaints procedure.

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Client Money Protection

If we hold client money, we are a member of:

Client Money Protection scheme: [DPS]
Membership number: [ZA10Z519]

A copy of our certificate is available on request.

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Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will always be available on this website.

By continuing to use the website after changes are made, you agree to the updated Terms and Conditions.

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Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms and Conditions or use of this website will be dealt with by the courts of England and Wales.

Last updated: [15/05/26]